DICOM Group continues on the road of success in the third quarter

The DICOM Group, of which TOPCALL International forms part, recently issued its excellent results for the first nine months of the current financial year 2006. The company’s success was mainly confirmed by the increase in sales by 19 percent to more than 231 million euros and the improvement of the operating result by 21 percent. More …

Modern customer service by TOPCALL

How to improve customer retention and reduce costs with TOPCALL solutions that automate your customer service processes. More …

Service leader thanks to TOPCALL

The Swiss all-industry insurance company Helvetia Patria lowers the drop-out rate of incoming calls and improves its customer service thanks to a TOPCALL solution. Read here how this is possible.

Emergency! Please come and help!

Emergencies such as the failure of a cooling system call for a prompt and expedient reaction. Read here how to handle such emergencies in a fully automated, safe and cost-efficient manner with TOPCALL solutions.

TOPCALL makes roads safer

In Finland, a TOPCALL solution that automatically informs road users about dangerous road conditions improves traffic safety and helps optimise route planning. More …

VoiceXML – an important tool for customer-oriented companies

VoiceXML teaches your computers how to communicate with humans in a simple manner. This makes it possible to automate many processes and to make them safer, faster and cheaper. Read here how it works.