European as well as US laws are demanding increasingly strict rules regarding the traceability of various corporate communications. How can you ensure that also your fax traffic is in full compliance with these rules.
The US Congress reacted to a series of corporate scandals by tightening the rules on the traceability of internal processes, the so-called Sarbanes Oxley Act, also known as SOX. The EU and many other countries followed its example. Most companies have found solutions for meeting the resulting (compliance) requirements for electronic processes. In the traditional world of paper and fax, however, integration and automation are difficult and expensive - but nevertheless possible.
Pre-programmed errors
Many companies already invested in an ECM system (Enterprise Content Management system) which automatically manages the e-mail traffic and all copied or scanned documents. However, in most cases the issue of faxes has not been taken into consideration. Faxes are printed out or copied and manually scanned into the ECM system. This method is error prone: messages may be lost, the workload is big and the costs are high. How can you integrate fax messages into an ECM system without scanning them manually? TOPCALL has the answer ...
TOPCALL offers the solution: FaxConnect for ECM
In order to support you in archiving and processing your faxes, we have developed a special solution: You continue to send and receive faxes via fax servers, multifunctional devices or traditional fax machines. In addition, all in- and outbound fax messages are automatically forwarded to the ECM system. This ensures that all compliance requirements are fully met.
Faster and cheaper
The full integration of the fax processes into the IT infrastructure is more than a pleasant side effect for the IT department. It speeds up internal processes and makes it easy to monitor fax costs and allocate them to specific persons or departments. TOPCALL seamlessly connects to the business systems of Documentum, FileNet, Hummingbird, Hyland, IBM, Interwoven, Microsoft, OpenText and many others.