DICOM Group continues on the road of success in the third quarter
The DICOM Group, of which TOPCALL International AG forms part, recently issued its excellent results for the first nine months of the current financial year 2006. The company’s success was mainly confirmed by the increase in sales by 19 percent to more than 231 million euros and the improvement of the operating result by 21 percent. In the third quarter the company once again succeeded in winning new customers such as the German wholesale group Okle, the Jordan Kuwait Bank and the State of Queensland in Australia. The acquisition of Learning Computers International GmbH strengthened the leading position of the DICOM Group in intelligent document recognition.
TOPCALL solutions enhance your relationship with your customers
In this issue of up2date we will present several solutions that help you improve your customer contacts considerably and reduce response times. Practical examples will illustrate how our customer service solutions contribute to lower costs and higher customer satisfaction.
Companies like banks, insurance companies, logistics companies, mail order businesses, car rental agencies, airlines and the like have a huge number of daily customer contacts. The consistent automation of these interactions on all communication channels (voice, fax, e-mail, letter and SMS) and their full integration into the company’s internal processes and applications does not only offer a great potential for cost reduction but also shortens response times considerably. As a consequence, communications quality and customer satisfaction improve.
We will start with an overview of the all-in-one customer service solution and how it is used at the insurance company Helvetia Patria. Another important customer service topic is escalation management. In this issue you can read more about the solution and its advantages for road safety in Finland. A feature that is becoming more and more important in customer service is VoiceXML for sending automated voice messages to customers and staff which will also be presented in this issue.
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