Transmit important notices at the push of a button per voice message. You will promptly receive a real-time response and/or confirmation which will be directly integrated into your company’s internal system.
A case of emergency, Saturday morning. The cooling system at the warehouse of a food wholesaler broke down. Operation must be resumed before the temperature exceeds a certain threshold. Qualified technicians must be called without delay in order to prevent major damage. But how do you know as quickly as possible which staff members are available and can come to help?
Alerting
TOPCALL has the solution. Staff members qualified to remedy the problem or external service partners are automatically called on their mobile phones via the alerting solution. When they answer the phone, a voice message informing them about the cooling system emergency is played. By pressing certain keys the person called confirms receipt of the message and indicates whether or not he/she is available to come. In this manner, it only takes a few seconds to determine who will deal with the emergency.
TOPCALL’s alerting solution is an important communications component for all situations in which it is necessary to inform certain persons as quickly as possible and to receive confirmation that the message was received. Whether a flight is cancelled, a server fails or a weather warning is issued – with voice messages you will always get the situation under control. If the call is not answered and/or redirected to the mailbox, the TOPCALL solution will recognise the situation, ring off and either contact another person or try again to deliver the message after a predefined period of time. This might even save lives as you may read in our article “TOPCALL makes roads safer”.
Safe emergency management
Escalation management by TOPCALL stands for message transmission at the highest level. With voice, real-time responses by the person called are directly integrated into the company’s system or into an application. The “voice mailbox detection" feature automatically recognises whether a person answers the phone or whether only the voice mailbox is reached. In the latter case, the call is ended, the message is deemed “not delivered” and an escalation process is started.
Sophisticated technology allows for the parallel sending of voice messages to several recipients. Customisation to individual customer requirements is no longer a problem thanks to open industry standards. The solution supports various telephone systems, be it analogue systems or Voice over IP (VoIP), which is a considerable advantage in particular for large companies using more than one system. Alternatively, other media (for instance SMS, fax, e-mail) may be used to send the messages. This makes sense if, for instance, several attempts to reach someone by phone have failed. Read more about the technology behind it in our article “VoiceXML – an important tool for customer- oriented companies”.
The alerting solution for escalation management by TOPCALL is suitable for companies in all industries where customers or staff need to receive messages that are critical to them.