TOPCALL Electronic Capture
A common Electronic Capture situation in companies these days: business is good, every day hundreds of faxes are received with orders from customers. Customers — and the company itself as well — prefer this method of communication because fax documents provide greater legal certainty than e.g. e-mails without a digital signature.
For the recipient, i.e. the commissioned company, the work starts now. In order to be able to fulfil the order, all faxes must be entered into the IT system, involving high personnel costs in Electronic Capture. But this not only takes up a huge amount of time, it also means a high potential for errors when data is entered manually. As a result, there are delays in the processing of orders, the error rate is relatively high — in short, the company does not work rationally in this area, plays a risky game with customer satisfaction and potentials for growth remain unutilised.
The task is thus to optimise the path from the incoming order fax through input into the IT system to delivery. Automation of these activities is the answer. The prerequisite for this, however, are solutions that automatically process incoming faxes and forward them via interfaces to ERP systems such as e.g. SAP R/3.
Electronic Capture from TOPCALL is this link for the optimisation of the individual steps. Integrated in our professional unified communications platform, this corporate solution collects incoming fax orders, delivers them to the ERP system and makes all information available where it is needed: in the accounts department, order processing, the archive, and customer service in case of questions from the orderer. In addition, the status of an electronic capture order can be called up at any time.
This direct and automated electronic capture of all order information received by fax not only reduces the number of manual steps required. It also gives the company benefits that can be expressed in euros and cents: lower personnel costs, less corrections, faster provision of information and above all satisfied customers who receive their orders earlier and correctly.
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