Anywhere, any time, any place - All data and information at a glance
- You find it difficult to get hold of your own company’s spokesperson because they are either out of the office or in a meeting?
- You want information from one source without having to constantly run from your mobile phone to your PC to your fax machine?
- You are often away on business but do not want to miss any important internal information or developments of your company?
- You want to be available for your customers and your colleagues – regardless of where you are located?
- You have missed important meetings because it was impossible to inform you about the rescheduled date in time?
- Phone calls are not put through to you because some staff members are not familiar with how the telephone system works?
TOPCALL solves all of these problems at once with a Fax Server
The advantages at a glance:
- Available any time, any place
- Increased productivity
- Reduced costs
- Higher efficiency
- Competitive edge
Different Companies - same problems:
It is difficult to get hold of field staff. Various message types such as fax, SMS, Voice or e-mail do not run on a uniform platform. Branch offices do not have access to the same technical possibilities as the company’s headquarters. Strict security guidelines are to be complied with – but how? Incessant new challenges need to be met – while saving costs and motivating staff at the same time.
TOPCALL has the solution:
TOPCALL uses the Fax Server for Microsoft Exchange to combine all data and information on a TOPCALL Communication platform. Be it phone calls, Voice Mail, e-mail, fax, SMS, CTI or fax messages. The information can be retrieved in the familiar Microsoft Exchange environment at any time and from any place. Decide for yourself where you want to retrieve your messages from: PC, fax or would you prefer your mobile phone? External and internal communications become significantly easier, processes are automated. TOPCALL provides a uniform fax server platform for receiving, processing, forwarding, converting, archiving and providing your data – and you can choose the medium.
TOPCALL FAX SERVER BRINGS BENEFITS FOR ALL
Fax Server Benefits for the staff
- All fax messages and data at a glance – be it on the PC, phone or mobile phone
- All data and information run on one platform
- Familiar Microsoft Exchange user interface for e-mail, fax, Voice, SMS – no additional learning required
- All messages can be accessed while away from the office, or via Microsoft Exchange
- Increased productivity – you save 30–120 minutes per staff/week (according to a 2002 study by Intel)
- Voice Mail systems with personalised recorded messages
- Voice messages can be forwarded in a user-defined way
- Comfortable dialling directly from the address directory
Fax Server Benefits for IT
- Complete integration for fax, e-mail, Voice Mail, SMS, CTI, upgradeable for ACD and Call Centre features
- Connectivity with ERP and CRM systems
- User administration via separate Microsoft Exchange database, no changes of the Domino Directory required
- Communication is traceable via all media
- High availability fax server for Microsoft Exchange
- Minimal integration effort as open and international standards are used
- Low maintenance system: remote update feature
- Archive with comprehensive search function
- Future-proof – thanks to open standards (IP, XML)
- Single Point of Administration, significantly reduced administration effort
- Central, simple Mail Server integration, no Client installation required, makes rollout easier
- Highly scalable – great user volumes (up to several thousands) can be administered centrally
- Voice-over-IP enabled, H.323
- Fax-over-IP, T.38 & T.37
- Multifunctional devices and/or standalone devices can be integrated with the IT-environment via LAN
Fax Server Benefits for the company
- Significantly reduced administration and call costs
- 30–120 minutes saved per staff member/week (according to a 2002 study by Intel)
- Staff is informed better and faster – less routine work increases motivation
- Accelerated fax communication leads to quicker decisions
- Shorter response times lead to satisfied customers
- Little training effort as your existing Microsoft Exchange environment is used
- Every workstation is turned into a multimedia Call Centre Workstation
- One-stop shopping, no additional suppliers
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