Unified Messaging for Microsoft Exchange
Anywhere, any time, any place - All data and information at a glance
- You find it difficult to get hold of your own company’s spokesperson because they are either out of the office or in a meeting?
- You want information from one source without having to constantly run from your mobile phone to your PC to your fax machine?
- You are often away on business but do not want to miss any important internal information or developments of your company?
- You want to be available for your customers and your colleagues – regardless of where you are located?
- You have missed important meetings because it was impossible to inform you about the rescheduled date in time?
- Phone calls are not put through to you because some staff members are not familiar with how the telephone system works?
TOPCALL solves all of these problems at once with Unified Messaging
The advantages at a glance:
- Available any time, any place
- Increased productivity
- Reduced costs
- Higher efficiency
- Competitive edge
- Microsoft Exchange integration
Different Companies - same problems:
It is difficult to get hold of field staff. Various message types such as fax, SMS, Voice or e-mail do not run on a uniform platform. Branch offices do not have access to the same technical possibilities as the company’s headquarters. Strict security guidelines are to be complied with – but how? Incessant new challenges need to be met – while saving costs and motivating staff at the same time.
TOPCALL has the solution:
TOPCALL uses Microsoft Exchange Unified Messaging to combine all data and information on a TOPCALL Communication platform. Be it phone calls, Voice Mail, e-mail, fax, SMS, CTI or fax messages. The information can be retrieved in the familiar Microsoft Exchange environment at any time and from any place. Decide for yourself where you want to retrieve your messages from: PC, fax or would you prefer your mobile phone? External and internal communications become significantly easier, processes are automated. TOPCALL provides a uniform platform fully integrated with Microsoft Exchange for receiving, processing, forwarding, converting, archiving and providing your data – and you can choose the medium.
TOPCALL UNIFIED MESSAGING – THE TECHNOLOGY BEHIND IT
TOPCALL Communication platform
All communication channels such as fax, e-mail, SMS, CTI or Voice Mail are integrated into a platform. Access to all data is possible via WAN/LAN, Internet/Intranet, PDA, mobile phone or the fixed telephone system. Intelligent Voice and fax functionality or features such as Text-to-Speech provide the required comfort.
Branch Box
Companies can provide fax, Voice, SMS and telex services in all of their branch offices in a simple manner. Maintenance and administration is carried out centrally.
Security
TOPCALL offers an archive with integrated full-text search. With the Unified Messaging solution, availability and utilisation and all sent and received messages can be monitored. All information channels are protected against failure and data loss.
Stability
With its high availability and fault-tolerant design, the TOPCALL Communication platform guarantees complete information exchange around the clock.
Reporting
Detailed reporting is made possible by means of comprehensive monitoring tools (cost control per staff member, department, etc.).
Open Standards
As TOPCALL’s solutions are based on open standards they can be adapted to Microsoft Exchange without difficulty.
Future-Proof
TOPCALL is a pioneer in IP-based solutions such as VoIP or FoIP. Open standards and technical know how guarantee that your Microsoft Exchange Unified Messaging solutions will always be the state of the art and smoothly work with other important enterprise solutions such as CRM or ERP offers.
Upgradeable
Special solutions for special requirements complete the Unified Messaging offer.
Expertise
TOPCALL offers the perfect combination of knowledge and experience and works with renowned partners such as Microsoft, SAP, Lotus, Novell, Siemens, Canon, Ricoh, HP, and others.
More than 4,000 solutions have been implemented for international companies all over the world.
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