The TOPCALL Unified Messaging Solution
With an integrated Unified Messaging solution, information — whether phone calls, voicemail, e-mail, fax, telex, videos, SMS or MMS — from the widest range of different communications channels is available to every employee quickly, completely and independently of time and place in their accustomed working environment — e.g. in their MS Outlook, Lotus Notes or Novell GroupWise mailbox. As a result, accessing information from various sources such as computer, fax, cell phone and searching for the appropriate communications channel with the associated unproductive time are a thing of the past.
Whether it is a matter of receiving, processing, forwarding, converting, archiving or searching — our unified messaging solution ensures that your company's employees are informed better and faster by means of unified messaging. You will profit from this through considerably lower administration costs, motivated staff and a workload reduction in the area of 30-120 minutes per employee and week (Source: Intel study). Furthermore, double broadcasts are avoided, telephone costs reduced (VoIP), response times shortened and traceability of communication in all formats is made possible.
TOPCALL is one of the innovative pioneers in the Unified Messaging Solution market. Our technical know how and experience from more than 4,000 international projects make us a strong partner for optimising the flow of communication in your company. We know how companies can efficiently and purposefully use unified messaging to strengthen their position in the market. And we are glad to pass on our solution to this.
Our ‘single server' solution integrates all communications channels in a homogeneous system. Companies with several locations or branches profit from our ‘branch box' solution, which make the elements of our solution available wherever they are needed. The high level of availability and the fault-tolerant configuration of our systems guarantee that information from the widest range of different communications channels can be called up reliably and completely around the clock. And even the two year old fax or order e-mails from last autumn won't get lost. The archive with integrated full text search, that stores all messages independent of the mail server, makes sure of that. The Unified Messaging Solution offers the administrator monitoring options covering the availability and utilisation of the systems as well as of all sent and received messages.
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