Eyes and ears for your Enterprise Resource Planning system

These days the ERP system is the core of many companies. These solutions for the support of internal company procedures offer an extensive portfolio of applications and functions. At the same time it is often difficult to also integrate systems for internal business processes efficiently into communication with external customers, partners, suppliers and interested parties.

The seamless integration of all communications channels used in and around the company into the ERP is thus one of the important tasks involved in the optimisation of the communications infrastructure of a company. Only when all information — whether faxes, SMS, voice messages or e-mails — can be automatically integrated into the ERP system, processed and transmitted again independent of format to users and other systems can an ERP system achieve its full usefulness.

If you are on the lookout for a solution for these tasks, you should have a word with us. Because TOPCALL has years of experience in the integration of communication solutions into ERP environments (SAP, ORACLE, Siebel and PeopleSoft).

As a Complementary Software Partner of SAP we integrate our systems into the globally leading systems SAP R/2 and R/3. Via the TOPCALL SAP link, all communications services are integrated into the ERP system and SAPoffice. Users can thus receive and send messages by fax or e-mail in all modules. At the same time, the TOPCALL solution automatically handles the important job of documentation and archiving of all incoming and outgoing messages.

Through the automated processing of all incoming and outgoing information in your ERP solution many procedures that previously had to be carried out manually can be handled automatically. That cuts costs and accelerates your organisational workflows.

Does this subject interest you? Let's talk about it!