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| 1. TOPCALL's TOP Features |
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| MFP Module |
with VRS |
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| Information Capture Integration |
• One-stop solutions with market leader Kofax (Ascent, Xtrata (Pro), INDICIUS |
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• Fully integrated Web-service interface for Kofax Ascent |
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• Image processing ready for Kofax |
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• Process unpredictably formatted documents with Kofax |
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| Content based Routing |
• Inbound and Outbound |
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• Complete Kofax [Ascent, Xtrata (Pro), INDICIUS extraction capabilites for providing content based routing information |
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| Communication Media (inbound and outbound) |
• Own product: Fax, E-mail, SMS, Telex, Paper, Voice, MMS |
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| Stability and Reliability |
• Cluster mechanisms built-into the system |
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• One-stop HW&SW fits together |
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• State-of-the-art HW |
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| Solution for large enterprises |
• Global #1 in Production Fax Server Market (19% share) |
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• In-depth experiences with Enterprise Production Fax since 1985 |
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| Easy Scalability (additional communication channels) |
• Hot-Plug&Play HW and SW Configuration |
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• Server keeps running |
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| System Security |
• No malicious access possible due to system design: only Fax/Voice protocol implemented; no binary mode |
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• Limited usage of file interface (e.g. XEROX MFP integration) |
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• Message manipulation traceable |
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| Software Maintenance (Upgrades) |
• One-stop from one company |
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| Hardware Maintenance |
• Hot-Plug&Play branch solutions |
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| Hardware and Software Compatibility |
• One-stop from one company |
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| Availability of Communications Media |
• Tandem solution: server functionality is mirrored. If single tandem server fails: communication HW continues working with whole bandwidth |
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| Disaster Recovery |
•Truly mirrored tandem server physically located on different places > disaster in one place > no data loss > system continues |
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• Any single point of failure eliminated |
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| Designed and ready for usage by Service providers that deliver communication services to end-customers |
• Yes, various different end-customers can be provided with communication services by a single TOPCALL system. |
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| Transaction Management for message delivery |
• System architecture guarantees message conservation > message loss eliminated by design. |
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| Communications Hardware |
• Hot-Plug&Play standalone branch solutions (Line Server) |
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| 2. TOPCALLL's Commmunication Features |
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| Outbound Interactive Voice Response (IVR) |
• Yes (via VoiceXML) |
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| Inbound Interactive Voice Response (IVR) |
• Yes (via VoiceXML) |
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| Unified Messaging with Voice |
• Yes |
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| Outbound prerecorded Voice messages |
• Yes |
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| Outbound text to speech voice messages |
• 3rd party |
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| Fax processing ready for Kofax Ascent |
• Yes (e.g. special Fax resolutions) |
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| Paper |
• One-stop solutions with market leader Kofax Ascent via fully integrated Webservice interface |
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| MMS |
• In- and outbound |
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• Built-in |
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| Voice over IP |
• Yes |
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| Fax over IP |
• Version 1 since 2002 |
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• Version 2 since 2006 |
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| Configurable automated conversion of communication media formats |
• Fax > E-mail |
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• E-mail > Fax, Voice |
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• Voice > E-mail |
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• SMS > Fax, E-mail, Voice, Telex |
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• Telex > Fax, E-mail, Voice, SMS |
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| Unified Messaging |
• Expert in the field of Unified Messaging since many years |
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| Broadcasting |
• Via Fax, SMS, E-mail, Voice |
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• Mixed distribution lists > any user is contacted via the preferred communication media |
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| Two Stage Dialling |
• Yes |
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| Database |
• No database dependencies |
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| Billing Codes |
• No restrictions |
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| Speech recognition |
• No |
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| 3. TOPCALLL's Alerting and Escalation Management Features |
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| Confirmation & Exception Handling |
• Yes, via any means of communication and mixed distribution lists > any user is contacted via the preferred communication media |
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| Outbound Interactive Voice Response (IVR) |
• Yes (via VoiceXML) |
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| Hunting schema for recipients (who is to be contacted next, if delivery fails) |
• Yes |
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| 4. TOPCALLL's Basic Features |
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| • Administration and Maintenance |
• System Security |
| Centralized Server Administration |
Encrypted and certified document Delivery |
| Sophisticated Administrative Interfaces |
Digital signatures for pdf and e-mail |
| Client/Server Architecture |
2-d barcode on Fax |
| Notification about reaching server limit thresholds |
Fax authorization |
| Browser based configuration |
Customizable outbound dialling rules and restrictions |
| Browser based management |
Verify and control outgoing Fax calls |
| Windows Admin Client |
Network security |
| Windows User Client |
Microsoft Active Directory synchronization |
| Browser User Client |
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| Remote Fax access via the Web |
• Open Interfaces |
| Fax library |
SMTP / POP3 / SOAP / XML / COM / FILE |
| Transmission status notification |
SOA compliant Web-service |
| User permissions |
IBM Websphere MQ |
| User groups |
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| Group permissions |
• Communication Features |
| Audit trails for compliance support |
Inbound routing via DID/DTMF/CSID |
| Real-time Fax status |
Combine/Split Faxes (user driven) |
| Client localization for any language |
Load balancing |
| Outlook advanced forms |
Attachments of any kind |
| LDAP |
Smart-Resume after Failure |
| Built-in user phonebook |
Auto-aging of Faxes |
| Phonebook via LDAP |
Comprehensive usage reports |
| Custom cover sheets |
Priority assignments |
| Least Cost Routing |
Scheduled delivery |
| Automatic archival of faxes |
Delayed send |
| Automatic backup |
Fax on demand |
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Embedded codes |
| • Application Programming Interfaces |
Fax Viewer |
| COM / Web-service / XML |
Fax Annotation |
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Searchable pdf |
| • Communication capabilities |
ORACLE integration |
| Fax |
Smart-Fax distribution |
| E-mail |
Automatic Fax distribution |
| SMS |
Network protocols: TCP/IP, IPX/SPX |
| Telex |
Isolated conversion Engine as Server Side Application (SSA) |
| Computer Telephony Integration |
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| Desktop faxing (print to Fax from any application |
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| Processable document formats: PCL6, PDF, TIF, GIF, BMP, PostScript |
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| Telephone Line Support: T1, ISDN, E1, Analogue |
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| • Alerting and Escalation management |
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| Host notification and delivery confirmations |
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| Customizable notifications |
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| SNMP alerting |
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