Customer & Industries

References give you certainty

That's why we like to let our customers speak to you. Many of our customers are Fortune 500 companies. They are successful with TOPCALL solutions in the widest range of industries.

Public Sector

Finnish Road Enterprise & Institute of Meteorology

"We are happy to have participated in the development of this innovative telematics solution together with our partners TOPCALL and TeliaSonera”, said Pekka Ollila, the CEO of LEKAB. “We believe that the integration of different communication channels with IT-processes is going to be very importance in the near future."

Pekka Ollila, CEO of LEKAB

Trade

MOB

"We were looking for a solution to reduce the workload of our call centres and to offer our customers a unique service. It is important to our customers that up-to-date information is available to them at anytime, even if they don’t have access to the Internet, so they can sell their products successfully. In addition, we needed an uncomplicated ordering system and thanks to the SMS solution implemented by TOPCALL, we can now save resources at the call centre and offer our customers an unrivalled service."

Eddie Koelfat, SAP, Team-Leader

Insurance

Helvetia Patria

"The high drop-out rate of incoming calls from customers was a serious problem for our service level and the solutions proposed by TOPCALL convinced us immediately. As the benefits of the new technology are easily understandable for every employee and the application is easy to use, the acceptance rate among our employees was already very high shortly after the introduction of the solution. This was a major concern to us."

Peter Abt, Head of Network Services at Helvetia Patria

Consumer Products

Okle

"Our cooperation with TOPCALL has been perfect at every stage of the project and we could rely on our partner at all times. We were looking for a solution to automatically process and pass on incoming documents. The implementation of the TOPCALL solution has speeded up the workflow and lowered the error rate significantly at the same time. It has made monitoring much easier. In addition, our former fax traffic communication problems have now been eliminated which clearly takes some of the workload off our employees.”

Reiner Seiler, Head of Organisation

Banking & Finance

SEB - Skandinaviska Enskilda Banken

"We opted for TOPCALL as this communication and escalation solution perfectly matched our IT environment and was, so to say, the missing brick. The solution impresses with its simple configuration and high reliability. The cost-benefit ratio is optimal. The cooperation with the Nordic TOPCALL distribution partner LEKAB Communication Systems proved to be extremely uncomplicated and efficient – our individual wishes were fulfilled without delay. It only took six weeks to implement the entire solution."

Robert Lif, Head of Systems Management SEB Group IT

Trade

Herold

"Thanks to TOPCALL field and office staff can now efficiently communicate with each other.
Customer inquiries are processed faster and since the tandem system server has been
installed it is guaranteed that we can continue our work without failure. And the best thing
about it: with this solution we also save costs”,

Christian Wagner, Head of IT