SMS
SMS has turned into a business standard. Message traffic continues to increase between employees, with partners and directly with customers. As the technology has continued to gain acceptance in the market, TOPCALL customers have been developing new applications to alert and broadcast information that resides in their ERP and CRM applications, as well as their databases. For example, a prominent European hospital has linked pollen counts to an Oracle database in order to automatically initiate an alert message to its patients. Similar examples have been deployed for weather reports, delivery of goods, location tracking and a mix of simple, yet very effective SMS applications.
What does TOPCALL deliver to SMS?
- Companies can integrate SMS with any business application to alert, to broadcast or to share information.
- Hundreds or even thousands of medical staff can be notified via broadcast messages (SMS/fax/email).
- SMS can be integrated into email (Lotus Notes, Microsoft Exchange, Novell GroupWise) so that quick messages can be sent out to mobile staff - why make the phone call?
- TOPCALL makes incoming SMS possible! Simple addressing allows mobile staff to send SMS messages to desktop workers.
- SMS can be used in conjunction with the TOPCALL Server to initiate "events" which let administrators know that they should check the system or users know that a new voice message has arrived.
- SMS can be created as part of a workflow so that sending and receiving creates arrival and departure "stamps" linked to an application.
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